Refund Policy
At Veronae, we offer a 30-day return window starting from the day you receive your item. Within this period, you can initiate a return request if you are not fully satisfied with your purchase.
Returning Unopened Items
You may return an unopened product as long as the seal is intact. We will issue a full product refund, excluding shipping costs. To initiate a return, please email us at hello@veronae.com with your order number and the return address. We will provide a printable shipping label for the return.
Return Eligibility
To qualify for a return, your item must be in the same condition as when you received it: unopened, unused, with all original tags, and in its original packaging. Proof of purchase or a receipt must also be provided.
Initiating a Return
To begin the return process, contact us at hello@veronae.com. After reviewing your request, we’ll send you a return shipping label and instructions on how to send your item back. Please note that items sent back without prior authorization will not be accepted.
If you have any questions regarding returns, feel free to reach out to us at hello@veronae.com.
Damages and Issues
Please inspect your order as soon as it arrives. If you find that your item is defective, damaged, or incorrect, contact us immediately so we can assess the situation and resolve the issue promptly.
Non-returnable Items
Certain items cannot be returned, including perishable goods, custom-made products, personal care items, hazardous materials, and flammable liquids or gases. If you are unsure about the return eligibility of your item, please contact us for clarification.
Please note that sale items or gift cards are not eligible for returns.
Exchanges
If you wish to exchange an item, please initiate a return for the original item. Once your return is accepted, you can place a separate order for the new item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.
Money-Back Guarantee
We offer a 30-day money-back guarantee from the date of receiving your order. If you're not satisfied after using the product daily for 30 days, we will refund your purchase. This guarantee applies to one opened item per household. For multiple items, the guarantee covers one opened product, while any unopened items can be returned and refunded separately.
Refunds will not be issued if:
- Your preferences change and you no longer want the product.
- The product was opened and used beyond the 30-day return period.
Contact Information
For any return-related inquiries, or to start a return, please contact us at hello@veronae.com.
This update ensures a clear and customer-friendly return process for Veronae, reflecting the new 30-day policy.